Key Contacts
At West Park, children are at the heart of every decision we make. We want every family to feel confident that they can speak openly with us, ask questions and share any concerns. Your views are important, and strong communication between home and school helps us provide the best possible support for every child.
We will always listen carefully and work in partnership with you. Although there may sometimes be different viewpoints or difficult conversations, our shared priority will always be making the right decisions for the children of West Park.
| The best place to start For questions about your child’s learning, progress, friendships, behaviour or day-to-day experience in school, please speak to your child’s class teacher first. They work closely with your child each day, know them best and will usually be the person most able to answer your question or resolve a concern quickly. |
How to contact us
Arbor is our main point of contact for arranging an appointment, either in person or by telephone. You can contact us through the Arbor in-app messaging system or by emailing the school office. Once received, your message will be directed to the most appropriate member of staff.
If you need a same-day message to be passed to your child’s class teacher, please speak to one of the adults on the school gate or at the Key Stage entrance doors, visit the school office or telephone us. During the school day, class teachers’ priority is the children and their learning, so emails and Arbor messages are generally not read until after the children have left at the end of the school day. Please do not rely on email or Arbor for a message that needs to be acted on that day.
We aim to respond within 48 hours during the school week. This response time does not apply to safeguarding concerns, which should always be shared immediately by telephoning the school office or speaking directly to a member of the safeguarding team.
Who should I contact?
| Question or concern | First point of contact | Further support or next step |
| Your child’s learning, progress or attainment | Class teacher | If SEND is involved: SEND Lead. If the matter remains unresolved: the relevant Key Stage Lead. |
| Behaviour, friendships or wellbeing in school | Class teacher | Depending on the concern: SEND Lead, Parent Support and Attendance Lead, or the relevant Key Stage Lead. |
| Special educational needs or disabilities (SEND) | Class teacher | Special Educational Needs Lead. |
| Attendance or punctuality | Parent Support and Attendance Lead | Key Stage Lead, Head Teacher |
| Support for your family or help at home, including Early Help, sleep, diet | Parent Support and Attendance Lead | Key Stage Lead, Head Teacher |
| Payments, school meals or financial queries | School Office | Business Manager. |
| Breakfast clubs, after-school clubs or club bookings | School Office | Business Manager. |
| Parental consent forms | School Office | Business Manager. |
| Arbor access, messaging or technical support | School Office
|
Business Manager, through the school office. |
| Holiday or leave-of-absence requests | School Office | Business Manager. Requests must follow the school’s attendance procedures. Head Teacher |
| Nursery or Reception Admissions | School Office | Early Years Lead, if further support is needed. |
| A concern that has not been fully addressed by the class teacher | Relevant Key Stage Lead | Head Teacher |
| A safeguarding concern | Contact school immediately | Ask for Mrs L Sheffield or one of the Deputy Designated Safeguarding Leads. Do not wait for an Arbor response. |
Our key contacts
The following members of staff have specific leadership and support responsibilities within school.
| Name | Role and responsibility |
| Mrs L Sheffield | Headteacher and Designated Safeguarding Lead (DSL) |
| Mrs S Marino | Deputy Headteacher, Key Stage One Lead and Deputy Designated Safeguarding Lead |
| Mrs S McIntosh | Assistant Headteacher, Key Stage Two Lead and Deputy Designated Safeguarding Lead |
| Mrs H Layfield | Early Years Lead, Inclusion Lead and Deputy Designated Safeguarding Lead |
| Mrs H Price | Special Educational Needs Lead |
| Mrs L Baker | Parent Support and Attendance Lead |
| Mrs K Hall | Business Manager |
| Mrs S Sharpe | Chair of the Local Academy Committee |
When should I contact a Key Stage Lead?
We encourage families to speak with the class teacher first wherever possible. You may wish to contact the relevant Key Stage Lead when:
- You feel your question or concern has not been fully addressed by the class teacher;
The concern affects more than one area of school life;
- Further support or involvement from a senior member of staff is needed.
Our Key Stage Leads are:
- Early Years: Mrs H Layfield & Mrs S Lloyd
- Key Stage One: Mrs S Marino
- Key Stage Two: Mrs S McIntosh
Safeguarding concerns
| Please contact us immediately If you are worried that a child may be at risk of harm, do not wait for a response through Arbor. Telephone the school office and ask to speak to Mrs L Sheffield, Designated Safeguarding Lead, or to Mrs S Marino, Ms S McIntosh or Mrs H Layfield, who are Deputy Designated Safeguarding Leads. |
Questions about governance
Mrs S Sharpe is the Chair of the Local Academy Committee. Questions about the work of the Local Academy Committee can be directed through the school office so that they can be passed to her.
Contact details
Thank you for working with us. Open and respectful communication helps us understand your child’s needs, respond to concerns and celebrate their successes. Your voice is a crucial part of our school community, and together we can give every child the best possible experience at West Park.
Telephone: 01429 282090
Email: school.admin@westpark.adastraschools.org
Main contact route: Arbor in-app messaging or email to the school office.
Contact Flowchart
| Payments, club bookings, consent, Arbor or holidays | → Business Manager – Mrs K Hall |
| Attendance, family support or Early Help | → Parent Support and Attendance Lead – Mrs L Baker |
| Special educational needs | → Class teacher first, then SEND Lead – Mrs H Price |
| Progress, behaviour, friendships or wellbeing | → Class teacher first; then SEND Lead or relevant Key Stage Lead, depending on the concern |
| Concern not fully addressed by the class teacher | → Relevant Key Stage Lead |
| Safeguarding concern | → Telephone school immediately and ask for the safeguarding team |